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Purchase online to enjoy 20% OFF and FREE SHIPPING !!

We offer 20% discount for all products across the board EXCEPT Transformers Dark of the Moon action figures and Hasbro games (i.e, Twister, Monopoly, Jenga, etc).

Q: Can I place order and make payment with confidence?
A: Absolutely yes. Your credit card details are transmitted using industry-standard SSL protocol (Secure Socket Layer) directly to a secure electronic vault for secure credit card payment. We do not store your credit card information in our server or anywhere else.
Q: What information do you collect and stored in your server?
A: We collect and store your name, gender, date of birth, shipping address, mobile number, email and your password to sign in to your membership account. Your personal information is safe with us. We don't trade or share your personal information with other party.
Q: How do I get shipping for free?
A: We offer FREE SHIPPING for delivery within Malaysia (including Sabah and Sarawak) and to Singapore. Free shipping to:
Q: Why do I need to register a new membership or sign in to shop online?
A: Our membership system offers you convenient way to shop, view your order history, shipments tracking, and receive email notification about your order.
Q: How do I make a purchase at Pelican.com.my?
A: Browse through our exciting products catalogue, pick an item that you would like to purchase, and click Add to cart. When you are ready to checkout and make payment, click Proceed to check out and our system will guide you step by step through the entire checkout process. Following which you will be given a receipt of your order by email.
Q: Can I order through telephone or fax?
A: For casual customers whose purchase is in small volume, we encourage you to shop and make payment online. For customers who wish to make bulk orders, please write in or call us directly for discount and order arrangement.
Q: How do I make payment online?
A: We offer vast variety of payment channels, all securely and conveniently. Your credit card information are transmitted by SSL directly to a secure electronic vault. We do not store your credit card information on our servers or anywhere else.
Q: Why does Mobile88.com appear in my credit card transaction records but not Pelican.com.my?
A: We authorized iPay88 (owned by Mobile88.com Sdn Bhd), one of the leading Internet payment solution provider in the market, to collect payments on our behalf. iPay88 is accredited by Bank Negara Malaysia. It is a secure online system that offers customers safe transaction over the Internet. All credit cards transaction requires 3D secure where extra authentication from the bank is required. Payments outside Malaysia are processes by Paypal, the world renowned online payment system.

iPay 88 Payment by Paypal

Q: Do I need a Paypal account or register one in order to make payment in Paypal?
A: Absolutely not. Paypal account or registration is NOT required to make payment with your credit card in our Paypal system. Simply click Don't have a Paypal account? at Paypal page and enter your credit card details to proceed to make payment.
Q: During the online payment process, I receive blank page or errors. What should I do?
A: This may incurred if your Internet browser has the pop-up blocker functionality turned on. When making payment online, do not refresh your Internet browser by clicking on the "Refresh", "Stop" or "Back" button as this could lead to payment errors or duplicate payment. In any cases, please do not hesitate to write in with your order number for assistance.
Q: Do you ship to my country?
A: We ship to 75 countries worldwide. Please click below list to find if your country is covered.

Can't find your country? Write to us for special delivery arrangement.

Q: How long does it take for my items to reach me?
A: Under normal circumstances, we will ship your parcel within 2 working days upon receipt of payment and order. Depending on your destination and preferred shipping method, delivery period can be from 3 to 15 working days. The approximate delivery time is displayed after you key in your shipping address.
Q: Can shipment be made to multiple addresses for one order of two or more items?
A: No. We deliver one order to one destination.
Q: How will I know if my items have been shipped?
A: Your will be notified by email when your order package is shipped and a tracking code will be email to you for online tracking as well. Some shipping methods may not support online tracking which tracking code would not be provided.
Q: Will I be able to cancel or change my order after it is paid?
A: No. Items purchased after the payment is made cannot be cancelled or change. Please peruse your order carefully before you proceed to make payment.

Website Support

Q: Your website is not rendered properly on my computer, e.g., the menu bar is not visible, weird page layout, etc.
A: Sometimes a refresh (hit the F5 key on your keyboard) will resolved most problem. However, our website is developed with latest Internet browsers (user agents) in mind. Latest Internet browsers not only provides faster page load, but also robust security features for better Internet surfing experience. It is worth noting that our website may not displayed correctly on Internet Explorer 6. The latest version of Internet Explorer is available to upgrade for free here. Alternatively, you can also switch to other user agent such as Mozilla Firefox or Google Chrome.

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Still not getting answer to your question? Write to us and we'll get back to you!